On the Atelier website
01 · VisitorDo you also design small kitchens?
◯ Ask a questionAsk a quick question
The visitor opens chat on the page they are viewing.
← All features
A good conversation starts on your website.
Answer the question behind an enquiry or order. Visitors find an answer themselves or contact your team directly from the page they are viewing.
How it works
A question. A notification. A reply.
09:41 · iPhone
02 · Team memberinstnt studioA visitor · Atelier
Do you also design small kitchens?
See who needs you
Tap the app notification to open this website’s conversation.
Atelier · /keukens/compact
03 · ConversationAbsolutely! We also design for compact spaces. Do you have the approximate dimensions?
✓ Reply sentHelp the visitor move forward
Your reply appears directly in the chat on the website.
Use cases
Where can chat help your visitors?
“Is this right for me?”
Help visitors take the next step towards advice or a quote.
“Which version do I need?”
Answer a product question before someone orders.
“How do I change this?”
Share a help article or offer personal assistance.
For visitors
Find an answer or talk to your team.
How can we help?
⌕ Find an answer…
How a consultation works ›
Tell us your requirements and bring the dimensions. We will explore the options together.
Request a quote ›
Tell us your requirements and bring the dimensions. We will explore the options together.
Delivery and scheduling ›
Tell us your requirements and bring the dimensions. We will explore the options together.
◌ Prefer personal contact? Ask your question.
Help articles in the chat bubble
Let visitors search published help articles, browse categories and find featured answers.
◷ Outside opening hours
Feel free to leave a message.
Your email address
How can we help?
Reply by email ↗
Contact at a convenient time
Show your availability. Outside opening hours visitors can leave a message and email address, or use the phone, email or WhatsApp links you offer.
For staff and administrators
A workspace for your chat team.
Reply in Studio through the browser or Mac app. Conversations from multiple websites share the same inbox.
AtelierQuestion about a small kitchenSophie
Example ShopWhen will my order arrive?Unassigned
Example BakeryCan you deliver a cake?You
Illustrative team inbox
Get notified on your iPhone
Choose recipients per project. Once assigned, notifications go to the conversation owner. Requires the iPhone app and enabled chat notifications.
Saved replies
Hi {voornaam}, could you share the dimensions? We can then help with a quote.
Choose → personalise → sendPrepare a reply
Choose a saved reply, personalise it and send it. Variables can insert the visitor’s name.
Bring in a teammate
Assigned toSophie
▣ Internal note
Only visible to your teamThe customer needs a kitchen for 8 m². Could you help with the layout?
Bring in a teammate
Assign the conversation and add an internal note. Visitors cannot see the note.
A photo helps your team understand.
Could you send a photo of the room?
Visitor attachmentsBlocked
⊘ Uploads not yet available
Allow files when needed
Staff enable attachments for each conversation. Visitors can then send an image or PDF.
Keep track of your conversations
View open, assigned and unassigned conversations. Search past messages or filter by website.
Share a help article
Find a published answer and share it in the conversation.
Set your availability
Choose available, away or offline and set how many conversations you can handle at once.
For administrators
Setup and appearance
Appearance
Make chat your own.
Brand colour
✓
Greeting language
NederlandsEnglish
Greeting
Hi! How can we help?
Position on the website
LeftRight
Colour, greeting, language and position tailored to your website.
● ● ●atelier.example↗
atelier.Interiors with character.
Website previewChat on your website
atelier.example✓ Allowed
<script src="…/chat-widget.js?p=…"> </script>
Chat moduleOff
Example snippet · use your own installation code from Studio.Connect
Add the installation snippet and choose the domains where chat is available.
When is your team available?
Mon – Fri09:00 — 17:00
SaturdayClosed
SundayClosed
Messages outside opening hoursOff
Visitors see the configured self-service.
Organise the team
Set opening hours, notification recipients and conversation assignment.
Saved replies
Hi {voornaam}, could you share the dimensions? We can then help with a quote.
Choose → personalise → sendMaintain answers
Manage saved replies and improve help articles based on visitor questions.
Practical questions
Does someone need to be available all day?
You choose opening hours. Outside those hours, show help articles or let visitors leave a message for follow-up.
Is this an AI chatbot?
This example shows a conversation with a team member. Self-service uses searchable, published help articles that you manage.
How do I add chat to my website?
Enable the chat module for the project and add the installation snippet to the website. Configure allowed domains, appearance, availability and notification recipients.
How do I assess self-service?
Studio shows article views, feedback and searches without results. Use these to improve answers and identify where visitors still need help.